Job Description
Join Schoenherr Roofing, a leading roofing company dedicated to serving the Romeo, Michigan community with unmatched quality and exceptional customer service.
Our team at Schoenherr Roofing takes pride in our craftsmanship and commitment to excellence, ensuring that each project is completed with precision and care.
We are currently seeking a dedicated Customer Relations Specialist to join our team and play a key role in maintaining positive relationships with our valued customers.
This includes answering inbound calls, setting appointments, and making outbound calls to all incoming leads, both new and old.
This position is tasked with setting quality appointments for our roofing specialists through phone calls, texting, emails, vetting, qualifying and ordering EagleViews.
This position is expected to make a minimum of 10-15 calls an hour and requires a well-spoken individual who works great with others and is driven by customer interaction.
Salary: $20.
00 - $24.
00 per hour
Benefits
Hourly Base Salary Based on Experience
Parental Leave
Hands on Training
Evenings Off
Birthday's Off
Retirement Plan
Anniversary Recognition
Faithbased Company
Positive Environment
Responsibilities
Client Interaction: Communicate with customers to address inquiries, resolve issues, and provide information about our roofing services.
Problem Resolution: Effectively handle customer complaints, ensuring prompt and satisfactory resolutions.
Relationship Management: Build and maintain positive relationships with clients to ensure customer satisfaction and loyalty.
Record Keeping: Maintain accurate records of customer interactions, feedback, and service requests.
Team Collaboration: Work closely with other team members to coordinate customer service efforts and deliver exceptional service.
Requirements
Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic correspondence.
Customer Focus: Strong dedication to meeting customer needs and ensuring satisfaction.
Problem-Solving: Ability to think critically and resolve issues in a timely and effective manner.
Interpersonal Skills: Capable of building rapport with clients and colleagues, fostering positive relationships.
Detail-Oriented: Attentive to accuracy and thoroughness in all customer interactions.
Team Player: Collaborative approach with a willingness to assist team members as needed.
Scheduled hours are:
Monday - Thursday: 9a.
m.
- 6p.
m.
Friday: 9a.
m.
- 1p.
m.
Saturdays: 10a.
m.
- 1p.
m.
(Every other Saturday)
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