*Department: Front Office: Job Summary*
* *Represents the hotel to the guest throughout all stages of the guest's stay.
Determines a guest's reservation status and identifies how long the guest will stay.
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* *Each employee is required to complete the online training *
* *Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
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* *Verifies the guest's method of payment and follows established credit-checking procedures.
Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
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* *Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
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* *Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
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* *Must be sales-minded.
Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.
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* *Prepare express check-in material prior to arrival.
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* *At check-in, ask each guest if they’re a Rewards® member.
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* *For non-members: Explain the program and offer to sign them up using the rewards enrollment function checkbox in the software.
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* *Perform marketing activities as assigned by the General Manager and provides a written update on the marketing activities by Friday on a weekly basis.
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* *Finish the laundry as instructed when times become available.
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* *IT IS THE DUTY OF EACH AND EVERY STAFF MEMBER TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE TO EACH AND EVERY GUEST.
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* *Do at least one room inspection as assigned by GM.
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*Reports to:*
*General Manager*
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Duties and Responsibilities:
Requisites
Education:
* High school graduate or equivalent.
* Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience:
Previous hotel-related experience desired.
Physical:
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
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COVID-19 Precaution(s):
* Remote interview process
* Virtual meetings
Typical end time:
* 4AM
Typical start time:
* 8AM
This Job Is:
* Open to applicants who do not have a college diploma
Work Remotely
* No
Job Types: Full-time, Part-time
Pay: $10.
10 - $15.
00 per hour
Expected hours: 16 – 40 per week
Schedule:
* 8 hour shift
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel Experience: 1 year (Preferred)
* Front Desk: 1 year (Preferred)
Ability to Relocate:
* Port Huron, MI 48060: Relocate before starting work (Required)
Work Location: In person
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