Job Description
Join Sheridan Agency LLC, an enthusiastic insurance agency dedicated to providing top-tier service in the heart of Lexington, Michigan.
We are a team that prides itself on strong community bonds and personalized insurance solutions.
With no remote work option, our centralized office fosters a collaborative and welcoming environment where every team member's contribution is valued.
If you're passionate about customer service and seek a role where you can make a real difference in people's lives, Sheridan Agency LLC is the place for you.
Become our Insurance Customer Service Representative and be a pivotal part of building lasting client relationships that are rooted in trust, care, and expertise.
Apply now!
Salary: $15.
00 - $20.
00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Evenings Off
Career Growth Opportunities
Mon-Fri Schedule
Life Insurance
Responsibilities
Client Support: Provide courteous and efficient assistance to clients, addressing inquiries, and resolving issues with professionalism.
Policy Management: Update client information, process policy changes, and assist in claims processing as needed.
Customer Interaction: Communicate with clients via phone, email, or in-person to ensure their insurance needs are met and expectations are exceeded.
Documentation: Maintain accurate records of client interactions, transactions, and policy details for reference and compliance purposes.
Problem-Solving: Identify and resolve customer concerns, escalating complex issues to the appropriate channels when necessary.
Requirements
Licensing: Possess or willing to obtain required insurance licenses within the specified timeframe.
Customer Service Skills: Strong interpersonal skills and a genuine desire to assist and support clients.
Detail-Oriented: Ability to manage and organize complex information accurately.
Team Collaboration: Work effectively with colleagues to achieve common goals and provide seamless customer service.
Adaptability: Thrive in a fast-paced environment, handling various tasks while maintaining a positive attitude and professionalism.
Professionalism: Represent Sheridan Agency LLC with integrity, professionalism, and a commitment to excellence.
Company Description
It all started in 1925 with Clare H.
Sheridan “Grandpa” (Real Estate Broker, 1925-1990) in Peck, MI.
Our growth and success began with Grandpa and his commitment to his customers and that is still our commitment today.
Robert C.
Sheridan (2nd Generation, 1966-1990) Timothy R.
Sheridan (3rd Generation) Michael P.
Sheridan & Brian P.
Sheridan (4th Generation) will continue the Sheridan Family tradition that Clare H.
Sheridan started in 1925.
Values-Principles-Philosophies We are dedicated to understanding and taking care of our customers’ needs.
We promote trust, care, and excellence to gain a long-term relationship with our customers and to be respected throughout our community as top professionals in the services that we offer.
The end result is bottom line growth, greater employee and customer satisfaction along with an increased competitive advantage.
In addition, we encourage agency personnel to participate in community activities, and respect other associates and the environment that we live in.
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