Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:
Field customer complaints when necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
Built on stories from the past – like the one about Jimmy Hoffa and the North Tower or the one about the treasure chest at the bottom of the river just off the boardwalk – the St.
Clair Inn is more than what you see.
Our curious visitors can go back in time to a speakeasy, celebrate a milestone with friends and family, or relax in the land of blue water.
Every stay’s a story…create yours today.
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