Airmax Sales Support Manager

Are you a customer-focused team player who enjoys helping others? Are you seeking a professional, dynamic workplace with established processes and room for growth? Do you long for a supportive work environment where people care about one another? If you answered yes to the questions above, then we want you as our Sales Support Manager! See the details of the position below: Job Description: Our Sales Support Manager is critical to providing our customers with quality service.
Expect detailed training to achieve mastery of our products, processes, and customer service procedures.
There is a family dynamic at Airmax that extends to the customer as we strive to give them the highest quality service possible.
This is a hybrid sales manager position requiring 2-3 days per week in the office with the opportunity to work from home the rest of the week.
Normal in-office days are Monday, Tuesday, and either Wednesday or Thursday, as needed.
Here are some examples of the actual work your day as an Airmax sales manager would include.
Monitor metrics of all Airmax Sales Support staff and coach on opportunities Create and analyze reports and review weekly metrics, calls, emails, and chats to ensure goals are being met Create and execute sales training and development plans for new and tenured employees Ensure scheduling is adequate for customer demands while balancing labor costs Conduct root cause analysis for opportunities and carry out solutions Optimize workflow of sales department tasks and projects Facilitate cross-training opportunities while ensuring SOPs are created and maintained in the process Coordinate Certified Airmax Service Technician (CAST) trainings Oversee Dealer Packet distribution Complete price sheet updates annually and as needed Coordinate new product launches between internal and external staff as well as customers Configure and enhance SalesForce use Run projects such as Find a Dealer/Installer from beginning to end Perform annual and quarterly sales staff reviews Support leadership with new and ongoing projects to increase departmental success Act as a technical resource for the B2B sales department Report metrics during weekly Airmax Sales Meetings Don’t know about ponds? That’s ok! You’ll receive the training required to excel in your role.
We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of Airmax's proactive approach to pond management.
Job Requirements: To be successful in this role, you need to have the following knowledge and skills: 3-5 years of leadership experience in sales management or customer service preferred Technical background is a plus Excellent written and verbal communication skills Proficient computer knowledge in Word and Excel (SalesForce experience a plus) Hands-on mind set with the ability to work in an office environment This inside sales position requires data entry, remaining stationary at a desk, and analyzing a computer screen for extended periods of time.
In addition, portions of the training require shadowing other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.
Reasonable accomodations will be made for candidates with different abilities.
We need a Sales Support Manager that has a positive attitude.
The words “can’t” and “impossible” are not part of your vocabulary.
You must have the ability to learn quickly and retain a large amount of information to help develop exceptional customer service representatives and sales professionals.
This person should continually add value to the organization beyond their day-to-day tasks.
Availability You must be available to work between the hours of 8 a.
m.
and 5 p.
m.
, Monday - Friday, with occasional Saturdays during peak times.
Compensation This is a full-time position with benefits, including: Blue Cross Blue Shield Healthcare Dental Insurance Vision Insurance Short-term Disability Insurance Long-term Disability Insurance Accident Insurance Critical Illness Insurance Life Insurance Paid Time Off Holiday pay 401k with employer 4% match Referral program with opportunities to earn up to $1,000 per referral Company Overview The Pond Guy, Inc.
is a growing company with over 160 employees.
We develop, manufacture, and test pond, lake, and water garden supplies with customers in all 50 states and 10 countries.
Our expert team services both B2B wholesale and B2C end-users.
We have customers with large ponds used for swimming, fishing, and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants.
Our mission is to be passionate and knowledgeable pond people helping the world enjoy ponds.
We offer innovative, proven solutions delivered with a commitment to complete satisfaction guaranteed.
The Pond Guy, Inc.
is not just a team, we're a tribe.
Our tribe is more like a family and is ongoing.
We have fun, pursue our goals together, and feed off each other to grow.
Becoming part of The Pond Guy, Inc.
means more than getting a job, it's a career move.
We will give you the support you need to grow with us.
Company Divisions TPG, Inc.
encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc.
– business-to-business and manufacturing: airmaxeco.
com The Pond Guy, Inc.
– direct-to-consumer: thepondguy.
com The Pond Guy, Inc.
– local services division: weknowponds.
com How To Apply Step 1: Submit resume.
Step 2: If selected for further review, you will receive a request to take a ten-minute survey.
Please complete the survey within three days of receipt.
Step 3: If selected for further review, you will be contacted for an interview.
The Pond Guy prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.
We are an equal-opportunity employer with a diverse and inclusive team.
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