*About us*
We are a fast paced growing insurance office in Lexington, MI.
We strive to bring the best service and products to our existing and new customers.
Our work environment includes:
* On-the-job training
* Safe work environment
* Relaxed atmosphere
* Fun fast paced office
Immediate opportunity in Lexington MI.
Our Agency is an established and accomplished insurance agency specializing in home/auto/life, and business insurance.
Presently, we are looking to hire a personal lines-focused P&C licensed client service representative with prior experience in an independent agency setting.
*Job Duties:*
Taking phone calls for existing clients and resolving their issues in a timely manner.
Assisting with "in-house" new business, re-writing of policies, servicing existing home/auto policies.
Processes applications, cancellations & reinstatements, endorsements, and other related work.
Provides excellent customer care for new and existing clients and support to agents & other CSR’s.
Ensures full client satisfaction by offering options, resolving problems, initiating timely follow-up.
Maintains close contact with clients to give updates on progress toward resolution of issues or service requests.
Connecting client to claim reps for all claims, only requiring initial policy in-force confirmation.
No actual claim reporting is necessary with handoff to the appropriate claim rep the only claim function required.
Provides information regarding policies, identifies, and prioritizes problems and issues.
Gathers client information as necessary, then performs research, offers solutions, options, and strategies.
Verifies forms for completeness and accuracy of information and ensures timely completion and submission to the appropriate division for handling.
Using our Agency Management System regularly to note accounts, update client information.
Performs other related duties as assigned or requested with a friendly, helpful, courteous demeanor.
*Qualifications:*
All applicants must presently hold an active property & casualty insurance license from the State of Michigan.
At least 1 year insurance customer service experience with a proven track record of success.
Ability to understand and analyze personal lines coverage, forms, and policies.
Proficient in Excel, Word, Outlook, comfortable in a paperless environment and excellent typing skills.
Excellent organizational, communication and time management skills.
Individuals must have at least a high school diploma.
A current P & C License is REQUIRED.
*Attributes:*
We are looking for an honest, well-spoken and -written, punctual, hard-working individual.
Applicants should be willing to learn and help improve our well-established organization.
Attention to detail and the ability to multi-task are required.
Casual business attire is the mandatory standard.
Job Type: Permanent
Pay: $16.
00 - $25.
00 per hour
Benefits:
* Paid time off
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to commute/relocate:
* Lexington, MI: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
* Insurance Producer License (Preferred)
* Life Insurance License (Preferred)
* Property & Casualty License (Preferred)
Work Location: In person
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